Shipping and Returns:

ORDER PROCESSING:

In most cases, orders placed before 2 PM CST will go out the same day. Orders placed after 2 PM will go out the following day unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for us to process your order. This estimate does not include the actual shipping times listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.

SHIPPING METHODS:

All packages are shipped via USPS or UPS.

USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are on business days (Monday-Friday).

DELIVERY TIMES:

Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipped via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.

Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or because of USPS are not the responsibility of Premium Pathway LLC and must be resolved by contacting USPS (see contact information below).

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

Once an order has shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.

APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.

STATE LAWS:

All consumers are required to abide by state and local laws.

SHIPPING RATES:

All additional shipping methods and rates are listed when you place your order at check out. If you receive the message: "No shipping rates available for your area,” this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Idaho, New Hampshire, or South Dakota. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.

BACK ORDERS:

In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or another method of payment.

DAMAGED OR MISSING PRODUCTS/ORDER:

If you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to geremygreens@gmail.com and they will assist you in resolving the problem.

RETURN POLICY:

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

​RETURNS:

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

​RETURN PROCESS:

To return an item, please email customer service at geremygreens@gmail.com.

Place the item securely in its original packaging and Unopened item., then mail your return to the following address:

​Geremy Greens Farm, LLC

Attn: Returns

16200 Decker Lake Rd.

Manor, TX 78653

United States

​Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. and bank.

EXCEPTIONS:

For defective or damaged products, please contact us at the contact details here to arrange a refund or exchange.

Please Note:

Sale items are FINAL SALE and cannot be returned.

Please send an email about your return to geremygreens@gmail.com before shipping items. Returns can take up to 7 days to process

​QUESTIONS:

If you have any questions concerning our return policy, please contact us at:

geremygreens@gmail.com

STORE POLICY:

PRIVACY & SAFETY:

This Privacy Policy describes how geremygreensfarm.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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COLLECTING PERSONAL INFORMATION:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

• Disclosure for a business purpose: shared with our processor Wix and Square.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor.

Customer support information

• Contact us by Phone or Email here.

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MINORS:

The Site is NOT intended for individuals under the age of [21]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

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SHARING PERSONAL INFORMATION:

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

USING PERSONAL INFORMATION:

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

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RETENTION:

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

COOKIES:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

 

DO NOT TRACK:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

CHANGES:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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CONTACT:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [geremygreens@gmail.com] or by mail using the details provided here.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here.